Terms and ConditionsHolimood.com (Referred as “Holimood”, “we”, “us”, or “our” in the following content) is a website that provides a platform for connecting Hosts (who list Activities on our site) and Guests (who seek to reserve the listed Activities). This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By visiting, using or otherwise dealing with the Services, you agree to the Terms, whether or not you become a User. If you do not agree to these terms, please immediately stop using the Services and leave this Site. Holimood may amend this agreement from time to time. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.
1. Use of the website
As a condition of your use of this Website, you warrant that
(i) you are at least 18 years of age,
(ii) you possess the legal authority to create a binding legal obligation,
(iii) you will use this Website in accordance with this Agreement,
(iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
(v) all information supplied by you on this Website is true, accurate, current and complete.
2. Activity Listings
(i) You may list your activities on Holimood. You should fill in activities information, price and other relevant information.
(ii) All information you fill in should be valid as your listings are public information on the site. Users may book your activity based on the information you provided on the listing.
(iii) You agree that once a booking has been confirmed by you, the price for the corresponding booking cannot be changed.
(iv) You acknowledge and agree that you are responsible for any and all Listings you post. You represent and warrant that your Listings and the booking of and guest stays at an activity in your Listing (a) do not breach any agreements, (b) comply with all applicable laws, and (c) do not conflict with the rights of third parties. Holimood is not responsible and has no liability for a host’s compliance with any agreements, applicable laws or third party rights.
(v) You are solely responsible for your own acts and omissions and for those of any individuals who reside at or are otherwise present at the activity at your request or invitation, including guests. You are strongly encouraged to obtain appropriate insurance for your activities.
(vi) You understand and agree that Holimood does not act as an insurer or as a contracting agent for you as a host.
3. Holimood’s Role
(i) Holimood is not an operator of any activities. Holimood does not sell, resell, furnish, provide, rent, license, manage or control listed activities of any kind.
(ii) Holimood is not an agent representing hosts or guests of any kind of Activities listed on the website.
(iii) Holimood operates the site, which provides an online platform for both hosts and guests to meet, arrange for and reserve activities and deal with each other. Holimood works with hosts to help market their listings to its community of users, and Holimood provides functions that enable guests and hosts to decide on booking offers and acceptance respectively.
(iv) Holimood, as the operator of the marketplace that is the site, also provides additional services to users, including: (a) facilitating payment transactions between guests and hosts; (b) enforcing the applicable cancellation and refund policies where appropriate; and(c) providing customer support to help answer questions from and resolve issues encountered by users.
4. User Verification
Although Holimood requires all users to provide valid and accurate information, user verification on the Internet is difficult and we cannot and do not assume any responsibility for the confirmation of each user’s purported identity. It is recommended that to communicate through communication tools available on the website even this cannot assure you of the identity of the person you are communicating with.
5. Booking and Payment
(i) As a host, you should reply (either confirm or reject) the booking request within 24 hours of when the booking is requested. Booking will be automatically canceled if we do not receive your reply after 24 hours. If you accept the booking request, a confirmation message will be sent to your Holimood account from Holimood.
(ii) We do not impose a listing fee on hosts now. Nevertheless, we reserve the right to charge the host for listing activities on Holimood in the future. Holimood will notify hosts if there are any changes on listing fee collection. In each transaction, Holimood will collect a small portion of the transaction amount as service fee in each successful booking from hosts.
(iii) As a guest, after receiving confirmation of your booking request from the host, your booking is confirmed. If you wish to make any changes or cancel the booking. You can alter or cancel your booking according to the cancellation policy.
(iv) For guests, a portion of the total fees will be collected as a booking fee which is included in the total fees . Holimood will keep the total fees at the time of booking confirmation and transfer the payment (total fee less booking fee) to the hosts after the guest checkout at the applicable Activity. The hosts will receive the payment before the first 7 working days of the next calendar month.
(v) In some instances, guests may be required to make recurring, incremental payments toward the total fees owed for a confirmed booking before beginning his or her activity (collectively, “recurring payments”). More information on recurring payments will be made available via the site, application and services, if applicable. If recurring payments apply to your payment obligations for total fees owed for a confirmed booking, you authorize Holimood, on behalf of the host, to collect the total fees in the increments and at the frequency associated with the applicable recurring payments, identified on the site, application and services.
(vi) Holimood provides a feature through which users may view activity price and fees in currencies other than Hong Kong dollars. Amounts listed in currencies other than Hong Kong dollars are for information only and do not represent the exchange rates or amounts applicable to your payments. All fees are payable in Hong Kong dollars.
(vii) Holimood is not responsible for collecting security deposits for activities. No transaction of security deposit is allowed through the services provided by Holimood.
(viii) For taxes, both guests and hosts are solely responsible for determining your own taxes arising out of or in connection with our services. Holimood does not provide any tax advice to both parties.
(ix) Hong Kong dollars are subjected to payments in currencies. Other currencies are subject to foreign currency and the corresponding processing costs are not refundable.
(x) The hosts, not Holimood, are solely responsible for honoring any confirmed bookings and making available any Activities reserved through the site, application and services. If you, as a guest, agree to enter into a transaction with a host for the booking of an activity, you agree and understand that you will be required to enter into an agreement with the host and you agree to accept any terms, conditions, rules and restrictions associated with such Activity imposed by the host. You acknowledge and agree that you, and not Holimood, will be responsible for performing the obligations of any such agreements, that Holimood is not a party to such agreements, and that, with the exception of its payment obligations hereunder, Holimood disclaims all liability arising from or related to any such agreements.
(xi) Each host hereby appoints Holimood as the host’s limited agent solely for the purpose of collecting payments made by guests on behalf of the host. Each host agrees that payment made by a guest to Holimood shall be considered the same as a payment made directly to the host and the host will make the activity available to guest in the agreed upon manner as if the host has received the activity fees. Each host agrees that Holimood may, in accordance with the cancellation policy selected by the host and reflected in the relevant listing, (i) permit the guest to cancel the booking and (ii) refund to the guest that portion of the activity fees specified in the applicable cancellation policy. In accepting appointment as the limited authorized agent of the host, Holimood assumes no liability for any acts or omissions of the host.
(xii) We use Stripe, Payment Asia & Payme, as third-party payment systems. We do not retain any payment card information. Any and all payments or fees charged by third-party service providers such as Stripe, Payment Asia & Payme shall be borne by the users themselves unless otherwise stated.
(xiii) Holimood also accepts other payment methods such as bank transaction and cash payment.
6. Intellectual Property Rights
(i) Our intellectual property. Material on our site (including the name and style of Holimood but excluding third-party content) is protected by rights of publicity, copyright, trademark, trade secret and other applicable proprietary rights and intellectual property laws. Except as expressly authorized by us, you shall not sell, license, rent, modify, distribute, copy, reproduce, transmit, display, perform, publish, adapt, edit, create derivative works from or otherwise deal with these material.
(ii) Your use of our intellectual property. You may not retrieve data or other content from our site to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or similar, whether by manual methods, through the use of bots, crawlers, spiders or otherwise. You may not display any portion of the site in a frame or any content from our site through in-line links, unless we have provided our prior written consent which you may request at [email protected] You may establish ordinary links to the homepage of our site without our written permission and use embedded html widgets, if we have provided them.
7. Prohibited Activities
The license to use the website only extends to the uses expressly described herein. The content and information on this website (including, but not limited to, price and availability of vacation rental properties), as well as the infrastructure used to provide such content and information, are proprietary to us or our suppliers and providers. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create, derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this website. Additionally, you agree not to:
(i) Use this website or its contents for any commercial purpose;
(ii) Make, or use the website to make, any speculative, false, or fraudulent reservation, reservation request or any reservation in anticipation of demand;
(iii) Access, monitor, reproduce, upload, republish, distribute, transmit, display or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(iv) Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
(v) Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure, adversely affects the performance of the website, or infringes on our copyright or the copyright of our suppliers;
(vi) Deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
(vii) “frame”, “mirror” or otherwise incorporate any part of this website into any other website without our prior written authorization;
(viii) Take any action that may undermine the feedback or ratings systems, including posting false, inaccurate or misleading feedback, ratings and reviews;
(ix) Sell, offer for sale, transfer, or license any portion of the website in any form to any third parties; or
(x) Post or transmit any spam, false, inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by this agreement.
8. Cancellations and Refunds
If, as a Guest, you wish to cancel a confirmed booking made via the Site or Application, either prior to or after arriving at the activity, the cancellation policy of the Host contained in the applicable Listing will apply to such cancellation. Our ability to refund the Activity Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy. Details regarding refunds and cancellation policies are available via the Site and Application.
If a Host cancels a confirmed booking made via the Site, or Application, (i) Holimood will refund the Total Fees for such booking to the applicable Guest within a commercially reasonable time of the cancellation. Punishment may be imposed to the hosts according to the cancellation policy so as to compensate for the loss of the guests.
9. Local and International Laws
Recognizing the global nature of the internet, you agree to comply with all local rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from Hong Kong or the country in which you reside, as well as all laws relating to Activities and the use thereof.
10. Disclaimer of Warranties; Limitation of Liabilities
(i) You expressly agree that use of services provided by Holimood is at your sole risk. The information goods and services are provided on an “as is” and “as available” basis.
(ii) Holimood expressly disclaims all warranties or representations of any kind, whether express or implied, including but not limited to warranties of title, merchantability and quality, fitness for a particular purpose and no infringement of any rights of the third party.
(iii) Holimood makes no guarantee that the information goods and services will meet your requirements, or that the said information goods and services and their use and results will be free from interruption, timely, secure, accurate, safe, reliable or error free. Holimood also makes no warranty that any defects in software and hardware will be corrected.
(iv) Holimood also makes no warranty as to results or quality of any information or services obtained or purchased from or through our website or applications.
(v) In no event Holimood, or any party involved in creating, producing or providing any contents, materials, goods and/or services through our site or applications shall be liable for any direct, indirect, incidental, special, consequential or exemplary damages including but not limited to, damages for loss of revenue or anticipated profits, loss of business, goodwill, data or other intangible losses even if Holimood has been advised of the possibility of such damages resulting from (i) the inaccuracy, invalidity or incompleteness of the contents and materials; (ii) use of or inability to use our services; (iii) the cost of procurement of substitute goods and/or services resulting from any goods data, information or services purchased or obtained through our website, application and services; (iv) unauthorized access to or alteration of your transmission or information; and (vi) other matters related to Holimood. In the event any of the said circumstances results from the gross negligence or willful act of Holimood, the claims that the Holimood may account shall be limited to the amount of fees (if any) paid to Holimood for the use of goods and/or services.
(vi) Holimood disclaims any liability for any of losses of or damages due to its failure to perform its undertakings or provide any of the services attributable to any events or circumstances beyond Holimood control (including but not limited to delay or error in transmission of any content) or any implementation or amendments of the applicable laws, conventions and regulations or restrictions imposed by the government or relevant authorities, or fires, rainstorms, typhoons, thunders, earthquakes, riots, wars or any other natural disasters.
(vii) Holimood is a reputation-based system, and that you will reasonably rely on service users’ comments and referrals, use common sense and exercise due care and diligence in using and relying on the services.
(viii) Holimood may contain materials submitted, posted or displayed by other third parties. Holimood has not edited or reviewed or monitored any of the said materials. Holimood shall not be responsible and liable for any losses and damages arising from the materials submitted or posted or displayed by the said third parties. Unless stated otherwise, the materials contained in our website and application shall not represent any views or opinions of Holimood.
(ix) If you are dissatisfied with the website or the service, you do not agree with any part of the terms, or have any other dispute or claim with or against Holimood with respect to the terms of the website or the service, and then your sole and exclusive remedy shall be to discontinue using the website.
(x) In case the terms and conditions have discrepancy in Chinese and English versions, the Chinese version shall prevail.
You shall indemnify and hold us (and each of our officers, directors, and employees) harmless from any third-party claim, demand, action, damage, loss, cost or expense, including reasonable legal fees, arising out or relating to your use of the services or your breach of these terms.
Notices to you may be made via either email or regular mail. We may also provide notices of changes to the agreement or other matters by displaying notices or links to notices to you generally on the website.
If you have any questions about these terms or report any violations of this agreement to our customer service, please contact us at [email protected]